FAQ
Below is our FAQ. Please feel free to send us an email if your questions are not answered below.
Frequently asked questions
Yes! We are fully insured with $5, 000,000 liability insurance.
If by chance the weather calls for rain, or high winds, we will definatly reschedule your booking. Safety is our #1 priority and we will not set up any bouncy castles if the weather calls for rain or high winds. If bouncy castle is is set up and weather turns bad throughout the event then do not continue to operate bouncy castle. Please deflate and await our call to either have an early pick up or weather clears. Unfortunately there is no refund if weather turns bad in the middle of an event or party!
No, leaving children unattended is unsafe and can cause serious injury.
No, unfortunately pets are not permitted inside the inflatables at anytime. Pets cans cause puncture holes and run serious risk of damaging or deflating the bounce house.
This all depends on the weight requirements of the bouncy castle you rent, the age and size of the kids using the bouncy castle. Every bouncy castle has a weight and capacity label. Please ensure you read the label and follow the guidelines. Smaller children should be grouped with other smaller children, while bigger kids can jump with bigger kids.
All rentals are for a full day, a duration of 8 hours. This time includes, set up and tear down. Plenty of time for your party goers to enjoy a full day of jumping and enjoying the bouncy castle!
To power a bouncy castle, you'll typically need a standard 120V outlet if powering it from your house. If an extension cord is needed, only use a a 12 or 14 gauge cord is recommended, as long as it's no greater than 50 feet from the outlet.
We accept cash, email transfers, visa debit, visa & master cards for payment.
Yes, you can reschedule as long as the day and bouncy castle is available.
Yes, if you cancel anytime before a 72 hour period, your booking deposit can be refunded in full! If you cancel within the 3 day 72 hour period unfortunately there is no refund for your booking deposit.
You are responsible to to inspect the inflatable after use for any debris, soil, dirt, ect. The inflatable must be in the condition it was on set up. If it requires a thorough clean as the inflatable is dirty then you could have an addition $40 cleaning fee.
Our inflatables can be set up in backyards, front yards, parks, parking lots, driveways, any areas with adequate space. Ideally Inflatables should be set up on a level un sloped area with grass and secured with pegs, sand bags or tied off. Please be sure that the setup area is free of of debris, rocks/stones, sticks, mud. tree roots, or pet waste.
Please make sure you have no underground sprinkler lines and ensure that the timer is not set to go off during the time your rental. Under no circumstances will an inflatable be set up on dirt, gravel, or other loose, sharp, or otherwise potentially damaging surface.
An Inflatable can be set up indoors given space and power criteria are met, and also making sure that there is enough vertical space once unit is fully inflated.
We cannot set up bounce houses on beaches or any unlevel areas.
Yes, our local delivery, set up and take down is included in our daily booking fee. Out of town or further locations, difficult delivery areas will be subject to additional fees.
Yes, a small booking deposit is required on booking. The remaining balance is paid up front on set up day.
An inflatable typically takes about 20-30 minutes for set up and 20-30 min to take down.
No. The inflatable sitting on your lawn for a day rental will not damage your lawn. It will temporarily flatten your lawn, however, in a day or 2 after removal, there will be no signs an inflatable even existed.
You will need an additional 5ft around the perimeter of the Inflatable. For example, if the Inflatable is 10ft x 10ft, I recommend the area be at least 15ft x 15ft to accommodate that size Inflatable. As for delivery, we recommend a clear pathway that's at least 5ft wide to ensure our inflatables & dolly can wheel through to the set up area with no obstacles. Additional delivery fees will be applied on challenging entries, large slopes, stairs ect.
Yes! We can set up any inflatable in a public park space. As long as the event coordinator has a permit, or scheduled the park space for the party/event. If power is not available, a generator will be required to power the inflatable. We can provide a generator at an additional cost or you can provide your own. Minimum generator power required is 2500-3000watts for a good portion of the 8 hour day with continuous operation. Extension cord can NOT exceed 50ft in length and must be 12 - 14 gauge.
Yes of course. The more you rent for your party, the better the deal! We can definitely work with your budget to give you a fair deal on multiple inflatables, add-ons, games and more if you're hosting a larger event!
Get the kids, or occupants out immediately! If the power needs to be reset or you blew a fuse please turn off blower switch before resetting power. If blower does not power up after fuse check or resetting then please give us a call to replace blower or trouble shoot the issue.
A FULL day rental (8 hours) is a drop off time between 9-11am and a pick up time between 5-7pm. Drop off and pick up times will vary with each rental. We will communicate with you prior to drop off and pick up.
Yes! We take pride in providing a clean, safe and fun environment for all renters, children and participants!
If the inflatable is not booked by another client then absolutely! Additional day rental charges will apply. Please let us know as soon as possible if you want to rebook for longer.

