Question 1

Are you insured?

Accepted Answer

Yes! We are fully insured with $5, 000,000 liability insurance.

Question 2

What about bad weather conditions?

Accepted Answer

If by chance the weather calls for rain, or high winds, we will definatly reschedule your booking. Safety is our #1 priority and we will not set up any bouncy castles if the weather calls for rain or high winds.

If bouncy castle is is set up and weather turns bad throughout the event then do not continue to operate bouncy castle. Please deflate and await our call to either have an early pick up or weather clears. Unfortunately there is no refund if weather turns bad in the middle of an event or party!

Question 3

Can I leave children unattended in the bouncy castles?

Accepted Answer

No, leaving children unattended is unsafe and can cause serious injury.

Question 4

Can pets go in the inflatables?

Accepted Answer

No, unfortunately pets are not permitted inside the inflatables at anytime. Pets cans cause puncture holes and run serious risk of damaging or deflating the bounce house.

Question 5

How many kids can jump in a a bouncy castle at a time?

Accepted Answer

This all depends on the weight requirements of the bouncy castle you rent, the age and size of the kids using the bouncy castle. Every bouncy castle has a weight and capacity label. Please ensure you read the label and follow the guidelines. Smaller children should be grouped with other smaller children, while bigger kids can jump with bigger kids.

Question 6

How long is my rental?

Accepted Answer

All rentals are for a full day, a duration of 8 hours. This time includes, set up and tear down. Plenty of time for your party goers to enjoy a full day of jumping and enjoying the bouncy castle!

Question 7

What do I need to power a bouncy castle?

Accepted Answer

To power a bouncy castle, you'll typically need a standard 120V outlet if powering it from your house. If an extension cord is needed, only use a  a 12 or 14 gauge cord is recommended, as long as it's no greater than 50 feet from the outlet.

Question 8

What methods of payments do you accept?

Accepted Answer

We accept cash, email transfers, visa debit, visa & master cards for payment.

Question 9

Can I reschedule my booking?

Accepted Answer

Yes, you can reschedule as long as the day and bouncy castle is available.

Question 10

Is there refunds for booking deposits?

Accepted Answer

Yes, if you cancel anytime before a 72 hour period, your booking deposit can be refunded in full! If you cancel within the 3 day 72 hour period unfortunately there is no refund for your booking deposit.

Question 11

Will I need to clean the inflatable after use?

Accepted Answer

You are responsible to to inspect the inflatable after use for any debris, soil, dirt, ect. The inflatable must be in the condition it was on set up. If it requires a thorough clean as the inflatable is dirty then you could have an addition $40 cleaning fee.

Question 12

Where can I set up an Inflatable bouncy castle?

Accepted Answer

Our inflatables can be set up in backyards, front yards, parks, parking lots, driveways, any areas with adequate space. Ideally Inflatables should be set up on a level un sloped area with grass and secured with pegs, sand bags or tied off. Please be sure that the setup area is free of  of debris, rocks/stones, sticks, mud. tree roots, or pet waste.

Please make sure you have no underground sprinkler lines and ensure that the timer is not set to go off during the time your rental. Under no circumstances will an inflatable be set up on dirt, gravel, or other loose, sharp, or otherwise potentially damaging surface.
 
An Inflatable can be set up indoors given space and power criteria are met, and also making sure that there is enough vertical space once unit is fully inflated.

We cannot set up bounce houses on beaches or any unlevel areas.

Question 13

Do you deliver and set up the Inflatables?

Accepted Answer

Yes, our local delivery, set up and take down is included in our daily booking fee. Out of town or further locations, difficult delivery areas will be subject to additional fees.

Question 14

Do you require booking deposit?

Accepted Answer

Yes, a small booking deposit is required on booking. The remaining balance is paid up front on set up day.

Question 15

How long does the Inflatable take to set up/take down?

Accepted Answer

An inflatable typically takes about 20-30 minutes for set up and 20-30 min to take down.

Question 16

Will the inflatable damage my lawn?

Accepted Answer

No. The inflatable sitting on your lawn for a day rental will not damage your lawn. It will temporarily flatten your lawn, however, in a day or 2 after removal, there will be no signs an inflatable even existed.

Question 17

How much space is needed for an Inflatable? How much room do you need to deliver into the set up space?

Accepted Answer

You will need an additional 5ft around the perimeter of the Inflatable. For example, if the Inflatable is 10ft x 10ft, I recommend the area be at least 15ft x 15ft to accommodate that size Inflatable.

As for delivery, we recommend a clear pathway that's at least 5ft wide to ensure our inflatables & dolly can wheel through to the set up area with no obstacles. Additional delivery fees will be applied on challenging entries, large slopes, stairs ect.

Question 18

Can you set up in public parks?

Accepted Answer

Yes! We can set up any inflatable in a public park space. As long as the event coordinator has a permit, or scheduled the park space for the party/event. If power is not available, a generator will be required to power the inflatable. We can provide a generator at an additional cost or you can provide your own. Minimum generator power required is 2500-3000watts for a good portion of the 8 hour day with continuous operation. Extension cord can NOT exceed 50ft in length and must be 12 - 14 gauge.

Question 19

Do you offer a discount or any deals when renting more than 1 inflatable?

Accepted Answer

Yes of course. The more you rent for your party, the better the deal! We can definitely work with your budget to give you a fair deal on multiple inflatables, add-ons, games and more if you're hosting a larger event!

Question 20

What do I do if I lose power to Inflatable?

Accepted Answer

Get the kids, or occupants out immediately! If the power needs to be reset or you blew a fuse please turn off blower switch before resetting power. If blower does not power up after fuse check or resetting then please give us a call to replace blower or trouble shoot the issue.

Question 21

What is a FULL day rental?

Accepted Answer

A FULL day rental (8 hours) is a drop off time between 9-11am and a pick up time between 5-7pm. Drop off and pick up times will vary with each rental. We will communicate with you prior to drop off and pick up.

Question 22

Are all your inflatables clean & sanitized?

Accepted Answer

Yes! We take pride in providing a clean, safe and fun environment for all renters, children and participants!

Question 23

We are having fun, can we keep the Inflatable over night for a 2nd day or longer?

Accepted Answer

If the inflatable is not booked by another client then absolutely! Additional day rental charges will apply. Please let us know as soon as possible if you want to rebook for longer.

FAQ

Frequently asked questions